Design strategist with 10 years of experience designing industry-leading and award-winning civic technology products.

 

Specialties

Service blueprinting • Early-stage product definition • Cross-functional collaboration • Digital transformation • Outcome-oriented design • Prototyping • Enterprise design • Participatory design • Ethnography • Information Architecture

Recent work

Service Design & UX Research

Service & UX Design

Service Design

I’m an end-to-end designer who specializes in simplifying complex workflows. I move teams from ambiguous problems to taking action.

I love working on problems that are often overlooked but necessary. I believe design is a powerful tool that must be wielded with intention and care.

Currently, I’m a Lead UX Designer in the Technology Innovation Department at the Massachusetts Bay Transportation Authority (MBTA), focusing on designing an in-house, enterprise bus dispatching application.

More about me